Legal

Terms and Conditions

Effective Date: June 10, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR ENGAGING OUR SERVICES. THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER (SECTION 17) THAT AFFECT YOUR LEGAL RIGHTS. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SITE.

1. Agreement to Terms

These Terms and Conditions (these "Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "Client"), and Elatre Solutions Pvt Ltd, a private limited company incorporated under the laws of India, doing business as Elatre ("Elatre," the "Company," "we," "us," or "our"), concerning your access to and use of the website located at elatre.com, together with any related pages, content, tools, and functionality (collectively, the "Site"), and the digital marketing, search engine optimization, AI search optimization, advertising management, web design and development, software development, and related services we offer (collectively, the "Services").

Supplemental terms set forth in a proposal, statement of work, order form, or service agreement executed by you and Elatre (each, an "Order") are hereby incorporated by reference. In the event of a conflict between these Terms and an Order, the Order shall control with respect to the engagement to which it relates.

We reserve the right, in our sole discretion, to modify these Terms at any time. The "Effective Date" above will be updated to reflect the current version. Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of such changes. You waive any right to receive specific notice of each change.

2. Eligibility

The Site and Services are intended solely for users who are at least eighteen (18) years of age and who are using the Site for business or professional purposes. By using the Site, you represent and warrant that (a) you are at least 18 years old; (b) you have the legal capacity to enter into these Terms; and (c) if you are acting on behalf of an entity, you have the authority to bind that entity, in which case "you" refers to that entity.

3. The Services

Descriptions of the Services on the Site are provided for general informational purposes and do not constitute a binding offer. The scope, deliverables, fees, and timeline of any engagement will be set forth in the applicable Order. We may modify, enhance, or discontinue any aspect of the Services at any time, provided that material changes to an active engagement will be made only as set forth in the applicable Order.

4. Fees and Payment

(a) Fees. You agree to pay all fees specified in the applicable Order. Unless expressly stated otherwise, fees for recurring Services are payable in advance of each billing cycle, and fees for project-based Services are payable per the milestone schedule in the Order.

(b) Taxes. All fees are exclusive of taxes, levies, duties, and similar governmental assessments, including GST, sales tax, use tax, and withholding tax, all of which are your responsibility, excluding taxes on our net income.

(c) Third-Party Costs. Advertising budgets paid to platforms (including, without limitation, Google, Meta, TikTok, and LinkedIn) and third-party costs such as software licenses, hosting, domains, plugins, and stock assets are separate from our fees and are payable by you directly or billed to you at cost.

(d) Late Payment. We reserve the right to suspend performance of the Services, withhold deliverables, and/or terminate the applicable Order if any invoice remains unpaid past its due date.

(e) Refunds. ALL PAYMENTS ARE SUBJECT TO OUR CANCELLATION AND REFUND POLICY, WHICH IS INCORPORATED INTO THESE TERMS BY REFERENCE. EXCEPT AS EXPRESSLY SET FORTH THEREIN, ALL FEES ARE NON-REFUNDABLE.

5. Subscriptions, Free Trials, and Automatic Renewal

Certain Services renew automatically at the end of each billing cycle, and certain promotional offers or free trials convert automatically to paid subscriptions at the conclusion of the trial period, in each case as disclosed at the time of purchase or signup.

UNLESS YOU CANCEL BEFORE THE APPLICABLE RENEWAL DATE OR TRIAL EXPIRATION DATE, YOUR PAYMENT METHOD WILL BE CHARGED, OR YOU WILL BE INVOICED, FOR THE NEXT BILLING CYCLE AT THE THEN-CURRENT RATE.

Cancellation procedures and timing are set forth in the Cancellation and Refund Policy.

6. Client Responsibilities

You agree to (a) provide accurate, current, and complete information in connection with the Services; (b) furnish timely access, approvals, credentials, content, and materials reasonably required for us to perform; (c) ensure that all materials you provide do not infringe, misappropriate, or violate any third-party right or applicable law; and (d) comply with all laws applicable to your business and your use of the Services, including advertising, consumer protection, and data protection laws. Delays attributable to your failure to perform the foregoing may extend timelines without liability to Elatre.

7. Intellectual Property Rights

(a) Site Content. Unless otherwise indicated, the Site and all source code, databases, functionality, software, designs, text, graphics, and other content on the Site (the "Content"), and the trademarks, service marks, and logos contained therein (the "Marks"), are owned or licensed by Elatre and are protected by copyright, trademark, and other intellectual property laws of India, the United States, and international conventions. Except as expressly permitted, no part of the Site or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

(b) Limited License. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access the Site and to download or print portions of the Content solely for your internal business evaluation of our Services.

(c) Client Deliverables. Upon our receipt of all fees due under the applicable Order, ownership of the final deliverables created specifically for you under that Order shall be assigned to you. Notwithstanding the foregoing, Elatre retains all right, title, and interest in and to its pre-existing materials, methodologies, frameworks, templates, software libraries, and know-how ("Elatre Materials"), and hereby grants you a non-exclusive, perpetual, royalty-free license to use Elatre Materials solely as incorporated into your deliverables.

(d) Portfolio Rights. Unless you direct otherwise in writing, you grant Elatre a non-exclusive right to identify you as a client and to display non-confidential work product in our portfolio, case studies, and marketing materials.

8. Third-Party Trademarks; Demonstrative and Nominative Fair Use

The Site may display names, trademarks, logos, product references, screenshots, simulated interfaces, and other materials belonging to third parties (collectively, "Third-Party Materials"). Third-Party Materials are used solely for purposes of identification, illustration, comparison, commentary, education, and demonstration, on a nominative and/or fair use basis, including without limitation in interactive demonstrations and illustrative mockups that depict how our Services interact with third-party platforms. All Third-Party Materials remain the exclusive property of their respective owners. Nothing on the Site shall be construed as implying any affiliation with, endorsement by, or sponsorship from any such third party, and no such affiliation, endorsement, or sponsorship exists unless expressly stated.

9. Copyright Complaints; DMCA Notices

We respect the intellectual property rights of others. If you believe that any material available on the Site infringes a copyright, trademark, or other intellectual property right that you own or control, please submit a written notification consistent with the Digital Millennium Copyright Act, 17 U.S.C. § 512 (a "Notice"), to our designated agent:

Your Notice must include: (i) a physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, of the right claimed to be infringed; (ii) identification of the work claimed to have been infringed; (iii) identification of the material claimed to be infringing, with information reasonably sufficient to permit us to locate it (including the URL); (iv) your name, address, and email address; (v) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent, or the law; and (vi) a statement that the information in the Notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner.

Our team will review each complete Notice and respond within seven (7) to ten (10) business days of receipt. Where a claim is substantiated, we will expeditiously remove or disable access to the material, provide attribution, or take other corrective action as appropriate. We may request additional information if a Notice is incomplete. Please be advised that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be subject to liability for damages, including costs and attorneys' fees.

10. Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make it available. As a user of the Site, you agree not to: (a) systematically retrieve data or content from the Site to compile a database or directory without written permission; (b) circumvent, disable, or otherwise interfere with security-related features of the Site; (c) use the Site to advertise or offer to sell goods or services without authorization; (d) engage in unauthorized framing of or linking to the Site; (e) upload or transmit viruses, Trojan horses, or other malicious code; (f) use any robot, scraper, spider, or other automated means to access the Site; (g) impersonate another user or person; (h) harass, intimidate, or threaten any of our employees or agents; or (i) use the Site in a manner inconsistent with any applicable law or regulation.

11. Third-Party Websites and Platforms

The Site may contain links to third-party websites, and the Services depend upon third-party platforms whose terms, policies, algorithms, pricing, and availability are outside our control. We are not responsible for the content, accuracy, or practices of any third-party website or platform, or for any actions taken by such platforms, including account suspensions, algorithm changes, policy enforcement, or outages. Your use of third-party platforms is governed by their respective terms.

12. No Guarantee of Results

YOU ACKNOWLEDGE THAT MARKETING, ADVERTISING, SEARCH ENGINE OPTIMIZATION, AND AI SEARCH VISIBILITY OUTCOMES ARE INFLUENCED BY FACTORS BEYOND ANY PROVIDER'S CONTROL, INCLUDING PLATFORM ALGORITHMS, COMPETITIVE CONDITIONS, MARKET DEMAND, AND YOUR OWN PRODUCTS, PRICING, AND OPERATIONS. ELATRE MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING RANKINGS, PLACEMENTS, IMPRESSIONS, TRAFFIC, LEAD VOLUME, CONVERSION RATES, REVENUE, OR ANY OTHER SPECIFIC RESULT. ANY PROJECTIONS, ESTIMATES, OR TARGETS PROVIDED BY ELATRE ARE GOOD FAITH ESTIMATES ONLY AND DO NOT CONSTITUTE COMMITMENTS.

13. Confidentiality

Each party shall maintain in confidence all non-public business, technical, and financial information disclosed by the other party in connection with the Services, shall use such information solely to perform under these Terms, and shall protect it with at least the same degree of care it uses for its own confidential information (and no less than reasonable care). These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known prior to disclosure, is independently developed, or is required to be disclosed by law, and they survive termination of these Terms.

14. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, ELATRE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT AND ASSUME NO LIABILITY FOR ANY (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN; (C) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; OR (D) BUGS, VIRUSES, OR THE LIKE TRANSMITTED THROUGH THE SITE BY ANY THIRD PARTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELATRE OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF THE SITE OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO ELATRE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

16. Indemnification

You agree to defend, indemnify, and hold harmless Elatre and its subsidiaries, affiliates, officers, directors, employees, and agents from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (a) materials, content, or instructions you provide; (b) your use of the Site or the Services in violation of these Terms; (c) your breach of any representation or warranty set forth herein; or (d) your violation of applicable law or the rights of a third party.

17. Governing Law; Dispute Resolution; Class Action Waiver

(a) Governing Law. These Terms and your use of the Site and Services are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

(b) Informal Resolution. Before filing any formal proceeding, you agree to first contact us at support@elatre.com and attempt in good faith to resolve the dispute informally for a period of thirty (30) days.

(c) Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms that is not resolved informally shall be finally resolved by binding arbitration before a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat and venue of arbitration shall be Chennai, Tamil Nadu, India, and the proceedings shall be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

(d) CLASS ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.

(e) International Users. The Site is operated from India. If you access the Site from the United States or any other jurisdiction, you do so on your own initiative and are responsible for compliance with local laws.

18. Notice to California Residents

Pursuant to California Civil Code Section 1789.3, California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. You may contact Elatre regarding the Site or Services at support@elatre.com.

19. Electronic Communications

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

20. Term and Termination

These Terms remain in full force and effect while you use the Site. We may, in our sole discretion and without notice or liability, deny access to and use of the Site to any person for any reason, including breach of these Terms. Termination or expiration of any Order shall be governed by that Order and the Cancellation and Refund Policy. Sections 7, 8, 9, 12 through 18, and 21 survive termination.

21. Miscellaneous

These Terms, together with the Privacy Policy, the Cancellation and Refund Policy, and any applicable Order, constitute the entire agreement between you and Elatre with respect to the subject matter hereof. Our failure to exercise or enforce any right or provision shall not operate as a waiver. If any provision is held to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. You may not assign these Terms without our prior written consent; we may assign our rights and obligations without restriction. There is no joint venture, partnership, employment, or agency relationship created between you and Elatre as a result of these Terms. Section headings are for convenience only.

22. Contact Us

To resolve a complaint regarding the Site or Services, or to receive further information, contact: