Created: June 15, 2022
Updated: August 19, 2025
These Terms and Conditions (“Terms”, “Agreement”) govern your use of the Elatre website (www.elatre.com), related platforms, services, and all business dealings with Elatre Solutions Private Limited, Elatre LLC, and its affiliates (“Elatre,” “we,” “us,” or “our”).
By accessing our website, engaging with our services, or entering into a business relationship with Elatre, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services.
1. Scope of Services
Elatre provides digital marketing, creative, consulting, technology, and related professional services. The nature, scope, and deliverables for each engagement are defined in project agreements, proposals, or contracts executed with clients.
No Guarantee of Outcomes: Marketing results depend on multiple external factors (industry, competition, algorithms, client actions, etc.). Elatre does not guarantee specific outcomes (e.g., first-page rankings, specific lead counts, or revenue growth) unless explicitly agreed in writing.
Client Cooperation: Clients must provide accurate, timely, and complete information, approvals, and access (e.g., website, accounts, data) as required. Delays or inaccurate information void timelines and performance commitments.
Right to Refuse Work: Elatre reserves the right to decline or terminate services that involve unethical practices, illegal activities, or conflicts of interest.
2. Payments and Billing
Payment Terms: All fees are payable as per the invoices issued. Standard payment terms are advance payment or net 7 days unless otherwise agreed in writing.
Late Payments: Delayed payments may incur a 1.5% monthly interest or the maximum permitted by law. Elatre reserves the right to suspend services until dues are cleared.
Refunds: Services already delivered or initiated are non-refundable. Any refunds are at Elatre’s sole discretion.
Taxes: All fees are exclusive of applicable taxes. Clients are responsible for GST, VAT, sales tax, or other levies based on jurisdiction.
3. Intellectual Property
Ownership: All intellectual property, including strategies, creative assets, designs, software, and documentation developed by Elatre, remains our property until full payment is received.
Client Materials: Clients warrant that any materials provided (logos, images, content, data) are owned or licensed to them. Elatre is not liable for third-party claims arising from client-provided materials.
Use of Work: Upon final payment, ownership of deliverables transfers to the client unless otherwise stated. Elatre may retain a license to showcase non-confidential work in portfolios, case studies, or marketing materials.
4. Confidentiality and Data Protection
Confidential Information: Both parties agree to keep proprietary or sensitive information confidential, except where disclosure is legally required.
Data Handling: Elatre follows data protection practices in line with global standards (including GDPR and Indian IT Act compliance).
Employees & Contractors: All employees and contractors handling client information are bound by confidentiality agreements.
5. Employee and Contractor Terms
Non-Solicitation: Clients shall not directly hire, solicit, or contract with Elatre employees or contractors during and for 12 months after service engagement. Breach will result in liquidated damages equal to 12 months of the employee’s salary.
Internal Policies: Elatre employees are bound by strict workplace, confidentiality, and compliance policies. Any disputes with employees must be addressed directly with Elatre, not individuals.
Accountability: Elatre is not responsible for acts of employees outside the scope of assigned work.
6. Acceptable Use
You agree not to misuse Elatre services, including but not limited to:
Uploading or transmitting harmful code, malware, or unauthorized data.
Using Elatre deliverables for illegal, fraudulent, or unethical purposes.
Violating the intellectual property rights of third parties.
Abusing Elatre staff, through threats, harassment, or unprofessional behavior.
Elatre reserves the right to suspend or terminate services if these provisions are breached.
7. Liability and Indemnification
No Global Liability: No company, organization, or individual anywhere in the world may take direct action against Elatre without following our required procedures.
Mandatory Takedown Requests: If any party believes that content, material, or service from Elatre infringes rights, is outdated, or is objectionable, they must formally submit a written takedown request by email to info@elatre.com.
Processing Timeline: All takedown requests are reviewed and processed within 7 to 10 business days. Action, if necessary, will be taken in accordance with applicable law.
Disclaimer on Information Accuracy: Website articles, blog posts, and other content may include outdated or inaccurate information since we work with multiple employees, freelancers, and content creators worldwide. Elatre does not guarantee the accuracy of all published information at all times.
Limitation of Liability: Elatre’s liability for any claim is limited to the amount paid by the client for the specific project in dispute. No liability is assumed for indirect, consequential, or reputational damages.
8. Governing Law and Jurisdiction
These Terms are governed by the laws of Chennai, India. Disputes shall be subject to the exclusive jurisdiction of Chennai courts unless mutually agreed otherwise.
9. Changes to Terms
We may update these Terms at any time. Material changes will be notified on our website or by email. Continued use of our services after updates means acceptance of the revised Terms.
10. Contact Us
For legal, compliance, or takedown requests, please contact:
Data Protection & Compliance Officer
Email: info@elatre.com